Skills and experience in user research and usability testing

Clients: Quli healthcare platform, Landelijk Crisis Management Systeem, Nike, Muzus, Berkenschutse school, Talentencampus Venlo, Máxima medische centrum Velhoven (MMC) and Maastricht Universitair Medisch Centrum (MUMC)

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Already during my Bachelor studies I discovered the high importance and added value of involving users in the design process. Technological innovations develop rapidly, but do these new solutions actually satisfy the needs of their users? What is the context of the end-user? How should these innovations be integrated in people’s life, and how will they be used?

To answer these questions I developed several skills in qualitative user research and usability testing. I translate the user-insights into advise, requirements or (clickable) design. 

My experience:

Interviewing (what do users say?)

o For Quli, a healthcare platform, I interviewed patients and healthcare professionals to investigate the current use of the platform. I presented the main points for improvement to the board of Quli.

o For the redesign of the Nike capacity planning app (ask me for more project details), I interviewed different users of the app to understand the complex financials that are the base of the app. In combination with observing the users while using the app, I asked what frustrates them and how the ideal app should look like.

o To investigate the current opinions about the school building and the future requirements for a new school building, I interviewed children with Autism Spectrum Disorders. See School building design and autism for more information.

o In my Master thesis project for Talentencampus Venlo, I prepared interviews on three different levels; I interviewed an autism expert, teachers, and children with autism. When interviewing the children, I used a self-made game to communicate in an easy way. I combined the outcomes of the different interviews into a recommendation for the school board.

User probes and diary studies (what is the context of users?)

o During my internship at user-focused design agency Muzus, I investigated the context of people watching television. I designed a probe-kit with a camera so people could make photos of their television environment and give comments to it. On top of that I peformed a diary study so I got insights on the behavior of people over a longer time.

o In the project for the Berkenschutse school (School building design and autism) I used the contextmapping method with probes to ask children with Autism Spectrum Disorders about their home environment. Children had to make pictures and drawings of places they liked and disliked in their home environment. Information about the children’s context at home, helped designing a suitable school environment.

o To investigate the experiences of parents in the neonatal care during the whole hospitalisation period of their child, I performed a diary study. To make the parents feel comfortable with this study during this uncertain and stressful time, I personalized the diaries and had regularly personal contact with the parents.

User Testing and observing (what do users do?)

o For the LCMS (Landelijk Crisis Management Systeem, ask me for more details) I performed user tests to validate our new interaction design of the platform. I gave a scenario to experts and novice users and ask them to do specific tasks using our prototype.

o On top of the interviews I did for the Quli healthcare platform, I observed users using the app in their own context. I asked teenagers who lived in under supervision to show where and how they used the app in their special home.